Shopping & Orders

1. How do I place an order?

Browse our collections, select your preferred options, and complete checkout securely through our website. For custom jewelry or special requests, our team is happy to assist you before placing your order.

2. Do I need to create an account?

No. You may check out as a guest. Creating an account allows you to save favorites, track orders, and access your order history more easily.

3. Can I change or cancel my order?

Orders may be changed or canceled before production begins. Once production has started, changes or cancellations may no longer be possible, especially for made-to-order or custom pieces.

4. How do I know my order has been received?

You’ll receive an email confirmation immediately after placing your order. If you don’t receive it, please check your spam folder or contact us.

5. How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with tracking information.

6. Do you ship internationally?

Yes. We proudly ship to customers around the world.

7. Which shipping carriers do you use?

We work with trusted carriers such as UPS, FedEx, USPS, DHL, SF International, and other reliable logistics partners. The carrier used for your order may vary depending on the shipping origin, destination, and available shipping options.

8. Is my package insured?

Yes. Eligible shipments may be insured during transit, depending on the shipping method, destination, and order value.

9. Will I need to pay customs duties or taxes?

No, for retail orders placed directly through our website, applicable import duties and taxes are covered by Resonar, so you won't need to worry about unexpected import charges when your order arrives.

Products & Materials

1. What types of jewelry do you offer?

We offer fine jewelry including rings, necklaces, earrings, bracelets, pendants, and custom jewelry crafted with natural and lab-grown gemstones.

2. Do you offer both natural and lab-grown diamonds?

Yes. We offer both natural diamonds and lab-grown diamonds. The diamond type is clearly identified on each product page.

3. What metals do you use?

Depending on the design, we offer:

• 9K Gold

• 10K Gold

• 14K Gold

• 18K Gold

• 22K Gold

• Platinum

• Sterling Silver

• Titanium

4. Are your gemstones ethically sourced?

Yes. We work with trusted suppliers who follow responsible sourcing practices and industry standards.

5. Is your jewelry handmade?

Each piece is carefully crafted by experienced jewelers using a combination of traditional craftsmanship and modern technology to ensure exceptional quality.

Custom Jewelry

1. Can I create a completely custom design?

Absolutely. Whether you have a sketch, inspiration photos, or just an idea, our designers can help bring your vision to life.

2. Will I receive a CAD design before production?

Yes. When applicable, we'll provide a CAD rendering for your review and approval before production begins.

3. Can I use my own gemstone?

We currently accept customer-provided gemstones for wholesale OEM & ODM projects only. Before production begins, our team will evaluate each gemstone to confirm that it is suitable for the intended design and manufacturing process.

4. How long does custom jewelry take?

Production time depends on the complexity of the design. We’ll provide an estimated timeline before production begins.

Returns & Warranty

1. Can I return my jewelry?

Yes. Eligible regularly stocked items may be returned within 14 days of delivery, provided they meet our return requirements. Custom-made, personalized, engraved, resized, or modified pieces are generally not eligible for return or exchange. Please see our Return & Exchange Policy for full details.

2. Do you offer a warranty?

Yes. We stand behind the quality of our craftsmanship and provide a one-year limited warranty against manufacturing defects. Please see our Warranty Policy for full coverage details and exclusions.

3. Can my ring be resized?

Many ring styles can be resized. Whether a ring can be resized depends on its design and construction.

4. What should I do if my jewelry arrives damaged?

Please contact us within 24 hours of receiving your order and include clear photos of the item and its packaging. Our team will review the issue promptly and work with you to make it right as quickly as possible.

Jewelry Care

1. How should I clean my jewelry?

Use warm water, mild soap, and a soft brush. Avoid harsh chemicals and abrasive cleaners.

2. Can I wear my jewelry every day?

Most of our jewelry is designed for everyday wear. We recommend removing jewelry before swimming, exercising, or using household chemicals.

3. How should I store my jewelry?

Store each piece separately in a soft pouch or jewelry box to prevent scratches and minimize exposure to moisture

Payment

1. What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.

2. Is my payment secure?

Yes. All transactions are processed through encrypted, secure payment gateways to protect your personal information.

Contact

1. How can I contact Resonar?

You can reach us by email, our contact form, or WhatsApp. We’re always happy to assist you.

2. How quickly will I receive a reply?

We aim to respond to all inquiries within one business day.

3. Do you offer online consultations?

Yes. We offer virtual consultations for custom jewelry, gemstone selection, design discussions, and personalized recommendations. 

Still Have Questions?

Can’t find the answer you’re looking for?

Our jewelry specialists are here to help.

Contact Us | Book a Consultation

Wholesale FAQ

Partner with Resonar

Whether you’re a jewelry retailer, designer, online brand, wholesaler, or startup, we’re here to help you build and grow your business.

Getting Started

1. Who can apply for a wholesale account?

We welcome jewelry retailers, online stores, designers, boutiques, distributors, wholesalers, and established brands worldwide.

2. How do I become a wholesale partner?

Simply complete our Wholesale Inquiry Form or contact our sales team. We’ll review your information and get in touch with you.

3. Do I need a business license?

For most wholesale accounts, yes. Requirements may vary depending on your country or region.

4. Is there a minimum order quantity (MOQ)?

MOQ varies depending on the product type, customization requirements, and manufacturing process. Please contact us for details.

Products & Manufacturing

1. What products do you manufacture?

We manufacture rings, necklaces, earrings, bracelets, pendants, loose gemstones, and other fine jewelry.

2. Can I customize your existing designs?

Yes. Many of our designs can be customized in terms of metal, gemstone, size, finish, and engraving.

3. Can you manufacture from my own design?

Absolutely. We can manufacture based on your sketches, CAD files, technical drawings, or reference images.

4. Do you offer CAD design services?

Yes. We provide CAD development for custom projects before production begins.

5. Can you source specific gemstones?

Yes. We can source natural diamonds, lab-grown diamonds, natural gemstones, and lab-grown gemstones based on your requirements.

6. Can I mix different products in one order?

In many cases, yes. Please contact our sales team to discuss your production plan.

 OEM / ODM & Private Label

1. Do you offer OEM services?

Yes. We manufacture products according to your brand’s specifications.

2. Do you offer ODM services?

Yes. We can develop products based on your ideas and help refine them into production-ready designs.

3. Can you manufacture under my own brand?

Yes. We provide private label manufacturing for qualified business partners.

4. Can you provide custom packaging?

Yes. Custom jewelry boxes, pouches, tags, and branded packaging are available.

5. Can you sign an NDA?

Yes. We respect our clients’ intellectual property and are happy to sign a Non-Disclosure Agreement when required.

Production

1. What is your production lead time?

Production time depends on product complexity and order quantity. We’ll provide an estimated timeline before production begins.

3. Do you offer sample production?

Yes. Samples are available before mass production.

4. How do you ensure quality?

Every piece undergoes multiple quality inspections throughout production, from material selection to final polishing and packaging.

Shipping

1. Do you ship internationally?

Yes. We work with trusted logistics partners to ship worldwide.

2. Which shipping methods do you offer?

We typically ship via DHL, FedEx, UPS, or other reliable international carriers.

3. Can you ship directly to my customers?

Depending on the project, dropshipping or blind shipping may be available. Please discuss your requirements with us.

4. How are customs duties and taxes handled for wholesale orders?

Duties, taxes, and shipping terms may vary depending on the destination and order requirements. We'll discuss and confirm these details with you before your order is finalized.

Payment

1. What payment methods do you accept?

We accept secure international payment methods. Specific options will be confirmed during the ordering process.

3. Do you require a deposit?

Yes. Most production orders require a deposit before manufacturing begins.

After-Sales Support

1. What if I receive damaged or defective products?

Please notify us promptly after receiving your shipment. We’ll work with you to resolve any manufacturing-related issues.

2. Will I have a dedicated account manager?

Yes. Wholesale partners are assigned a dedicated contact to ensure efficient communication throughout the project.

Ready to Work Together?

Whether you’re launching a new jewelry brand, expanding your collection, or looking for a reliable manufacturing partner, we’d love to hear from you.

Request a Quote | Contact Our Team