Shipping policy

Shipping with Confidence

At Resonar, every order is prepared with care and attention to detail. Whether you're purchasing a ready-to-ship piece or creating something uniquely yours, we'll keep you informed throughout the process and work to ensure your jewelry arrives safely.

1. Processing Time

Our jewelry is available in two production types:

Ready to Ship

Some of our jewelry is already crafted and ready to ship.

Ready-to-ship orders are typically prepared for shipment within 1–3 business days.

Depending on the item, your order may ship from our U.S. or China fulfillment center. The shipping origin and estimated delivery time will be clearly displayed on the product page before you place your order.

Made to Order

Most of our fine jewelry is crafted after your order is placed. Production time varies depending on the design and will be shown on the product page.

For custom jewelry, your estimated production timeline will be confirmed before production begins.

For OEM & ODM projects, production timelines vary depending on product complexity, order quantity, and development requirements. We'll provide a detailed production schedule during the quotation process and keep you informed throughout production.

2. Shipping Methods

To provide the most efficient and reliable delivery, orders may be shipped from our U.S. or China fulfillment center, depending on product availability and inventory location.

Orders shipped from our U.S. fulfillment center are typically delivered by trusted domestic carriers such as:

UPS
FedEx
USPS

Orders shipped from our China fulfillment center are typically delivered by international carriers such as:

DHL Express
FedEx International
UPS Worldwide
SF International (where available)

The shipping origin and available shipping options will be shown at checkout.

3. Shipping Insurance

For added peace of mind, eligible shipments may be insured during transit.

Insurance coverage depends on the shipping method, destination, and order value. When insurance is included, it helps protect your order against loss or damage while in transit.

If your shipment arrives damaged or you believe it has been lost, please contact us promptly. We'll work with you and the shipping carrier to help resolve the issue as quickly as possible.

4. Shipping Destinations

We proudly ship to customers around the world.

If your country is not available during checkout, please contact us and we'll do our best to assist you.

5. Shipping Costs

We offer complimentary shipping on all retail orders.

Orders may be shipped from our U.S. or China fulfillment center depending on product availability and inventory location. Available shipping methods may vary depending on the destination and shipping origin.

For wholesale and OEM & ODM orders, shipping terms, costs, and responsibilities will be discussed and confirmed during the quotation process before production begins.

6. Signature Required

To help protect your purchase, all fine jewelry orders are shipped with signature confirmation upon delivery.

Please ensure someone is available to receive the package. If no one is available, the shipping carrier may attempt redelivery or hold the package for pickup, depending on their delivery policy.

For wholesale and OEM & ODM orders, shipping terms and delivery arrangements will be confirmed during the quotation process.

7. Tracking Your Order

Once your order has been shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

8. Signature Requirement

To help protect valuable jewelry during delivery, certain orders may require a signature upon delivery.

If a signature is required, this will be indicated by the shipping carrier.

9. Customs, Duties & Taxes

For retail orders placed directly through our website, applicable import duties and taxes are covered by Resonar. We want your shopping experience to be as simple and transparent as possible, without unexpected import charges when your order arrives.

For wholesale, OEM & ODM, and other business orders, duties, taxes, shipping responsibilities, and related terms may vary depending on the destination and order requirements. We'll discuss and confirm these details with you during the quotation process before your order is finalized.

10. Delivery Delays

While we always strive to meet estimated delivery times, shipping delays may occasionally occur due to:

Customs inspections
Weather conditions
Carrier delays
Public holidays
Other circumstances beyond our control

If your shipment experiences an unexpected delay, our team will gladly help you track your order.

11. Incorrect Shipping Address

Please make sure your shipping address is accurate before completing your order.

If you notice an error, contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

12. Lost or Damaged Packages

If your package arrives visibly damaged, please inspect it before accepting delivery. If necessary, refuse delivery and notify both the shipping carrier and Resonar immediately.

If damage is discovered after delivery, please contact us within 24 hours with photos of the package and the item. Please retain all original packaging for the carrier's inspection. Claims submitted after this period may be limited by the shipping carrier's policies.