Shop with Confidence
We hope you love every piece from Resonar. If something isn't quite right, we're here to help. Please take a moment to review our return and exchange policy before submitting your request.
1. Return Eligibility
Regularly stocked items may be returned within 14 days of delivery, provided they are:
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Unworn and unused
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In their original condition
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Returned with the original packaging
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Accompanied by any certificates or documentation included with the purchase
To ensure a smooth return process, returned items should meet the conditions above.
2. Non-Returnable Items
Because the following items are created especially for you, they are generally not eligible for return or exchange:
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Custom-made jewelry
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OEM & ODM orders
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Personalized or engraved items
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Resized or modified jewelry
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Jewelry that has been worn, altered, or damaged after delivery
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Items marked as Final Sale
If you have any questions before placing your order, we're always happy to help.
3. Exchanges
Eligible items may be exchanged within 14 days of delivery, subject to product availability.
If there is a price difference, we'll simply charge or refund the balance accordingly.
4. How to Start a Return
Please contact us before returning your item so we can guide you through the process and provide return instructions.
Returns sent without prior authorization may experience delays or may not be accepted.
5. Inspection
Once your return arrives, we'll carefully inspect the item to ensure it meets our return requirements before processing your refund or exchange.
To ensure fairness for both our customers and our team, outgoing shipments and returned packages are documented throughout the packing and inspection process. Refunds will be processed once the returned item has been inspected and confirmed to meet our return requirements.
6. Refunds
After your return has been inspected and approved, we'll process your refund to your original payment method as soon as possible.
Please note that processing times may vary depending on your bank or payment provider.
7. Damaged, Defective or Incorrect Items
If something isn't right when your order arrives, please let us know within 24 hours of delivery and include photos of both the item and its packaging.
We'll review the issue promptly and work with you to make it right as quickly as possible.
8. Return Shipping Costs
If the return is the result of our error or a manufacturing defect, we'll cover the return shipping costs.
For all other approved returns, return shipping costs are the responsibility of the customer.
Need Help?
If you have any questions about returns or exchanges, we'd be happy to help.